Cancelation and Reservation Change Policy Updates

We are waiving individual cancellation fees for hotel stays through March 31, 2020 for guests traveling to or from the following locations:

Asia Pacific: Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, French Polynesia, Maldives, India, Sri Lanka, Bhutan, Nepal Bangladesh, Thailand, Myanmar, Cambodia, Vietnam, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand, Fiji, New Caledonia, Samoa

Europe: Italy

For Kingdom of Saudi Arabia:
We are waiving cancellation fees for reservations from the following countries into the Kingdom of Saudi Arabia: Thailand, Malaysia, Indonesia, Pakistan, Afghanistan, Iraq, Philippines, Singapore, India, Lebanon, Syria, Yemen, Azerbaijan, Kazakhstan, Uzbekistan, Somalia, Vietnam, UAE, Bahrain, Kuwait, Egypt.

Guests who booked via online travel agents (Hotels.com, Expedia.com, etc.) or other third-party travel professionals are advised to contact their booking provider for information on their policies. Please Note: This policy does not apply to travel associated with a Group booking.